How can I get in touch with your customer services team?

Visit our 'Contact Us' page located in the footer of our website and we will get back to you within 48 hours.

How can I check on the status of my order?

As soon as we receive your order, we will email you a confirmation, with details of what you have bought and delivery information. If you would like to check on your order before you receive it, please get in touch. We are always happy to help.

Can I change or cancel my order?

If you have any questions about your order, please get in touch, and we will be happy to help.

Where are Bulan products made?

All Bulan products are designed in the UK and made for us by specialist suppliers around the world. We commit to work only with those who treat the people who work for them kindly.

Our silk pillowcases and silk scrunchies are made in China, the first country to produce mulberry silk around 12,000 years ago. Yes, that is 12 thousand years ago. Our wonderful suppliers in China really do know what they are doing when it comes to making the best mulberry silk in the world.

Our candles and room diffusers are made in London.

Our satin eyemasks are made in Pakistan.

How do you package Bulan products?

At Bulan, our packaging is part of the fun. Whether you are treating yourself or someone else, your products will arrive in our unique Bulan Little Black Boxes (LBBs). Our Bulan packaging makes gift giving easy for you.

Can I choose gift packaging?

Yes! You can add gift boxes to any order in our checkout.

Do you offer Mix & Match on your bedding?

Yes! At Bulan we want you to stop searching for your happy place. At Bulan, you can design it. So, you can choose the bedding you want to create your dream space.

How do I look after my Bulan candles?

There are simple things you can do to make sure your candles burn evenly, and therefore you can enjoy them for longer. Our Bulan candle care guide explains how to store and burn your candle.

How do I look after my Bulan room diffusers?

Our Bulan room diffuser care guide explains how to store and burn your candle.

Do you offer Bulan gift cards?

We do. To make it easy to treat the people you love, we offer Gift cards and eGifts.